Increase customer and employee satisfaction and reduce operational costs
Customer contact is really a profession. Agents have daily contact with customers through various channels with varying questions. Agent Assistent is an agent with administrative tasks such as writing down the reason for contact and making a summary of the conversation. It can also be a search in the knowledge base to find the correct answers. Then it is very useful when there is digital help.
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Help find answers
Every customer wants full attention during telephone contact. A call center agents has a lot to do during this conversation. Provide correct information, note down traffic and write a summary. An assistant ensures that everything is ready and everything is automatically recorded. Through speech and text recognition agents can listen better to the customer. Are you also curious about how conversational intelligence can make your customer service even better?
Are you also curious about how conversational intelligence can make your customer service even better